MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. This allowed Income to view a summary of each customer over different products and business areas. COBOL programs were also used which also encountered technical failures. Time in designing and launching new products were also reduced from weeks to days using the table-driven-rule-based product-definition module. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. In , despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. Income also reduced and eventually eliminated the use of paper.

Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data. Fill in your details below or click an icon to log in: COBOL programs were also used which also encountered technical failures.

When a system breakdown did occur, work had to be stopped while data was restored.

modernization of ntuc income case study questions

This site uses cookies. As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture.

With regards to their business processes, Income does all the work manually.

Case Study 4: Modernization of NTUC Income | B.I.B.O

This is made incoje with the use of two or more servers connected by two or more communication lines. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. You are commenting using your Google account.

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In all, the HP system experienced a total of three major hardware failures, resulting in a total of six days of complete downtime. By continuing to use this website, you agree to their use.

I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. You are commenting using your Facebook account. The agent would then submit the forms at branches, jncome where they were sent by couriers to the Office Services department. Upgrades should also be done periodically to cope with the changes in the demand of the industry and the market. For example, all servicing modernizstion were equipped with scanners; monitors were changed to 20 inches; PC RAM size was modernizaation to MB; and new hardware and software for application servers, database servers, web servers, and disk storage systems were installed.

modernization of ntuc income case study questions

COBOL programs were also used which also encountered technical failures. Income had problems with how they process their insurance because it is very tedious and paper-based.

Case Study 2: Modernization of NTUC Income (pages 105-106)

Time needed to design and launch new products was also reduced significantly. Notify me of new comments via email. What were the problems faced by Income in this case? Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.

Case Study 2: Modernization of NTUC Income (pages ) | ✴️JUST-IN-CASE✴️

As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. As qudstions result, cross-selling became easier, and customer service could be improved. Implementation work started in September and the project was completed in nine months.

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Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down.

In addition, Income also revamped its business continuity and disaster-recovery plans. The new system was immediately operational on a high-availability platform. Products should be constantly improved and new designs should always be made available. At the same time, transaction ntuv for policy underwriting was still a batch process and information was not available to agents and advisors in real-time.

Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown questkons insufficient functional back-up systems. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was suestions and time-consuming.

modernization of ntuc income case study questions

On June 1,Income succeeded in the migration of its legacy insurance systems to a digital webbased system. I think the Income seems to be well prepared for the future now.

At the same time, Ntuf programs were very slow in developing new products for the company resulting to lost sale opportunities. Customer queries should be addressed accurately and promptly.

What types of information systems and business processes were used by Income before migrating to the fully digital system?